Floating licenses error

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eduardrocas
Posts: 30
Joined: Thu Dec 11, 2014 2:34 pm

Floating licenses error

Postby eduardrocas » Tue Mar 31, 2015 11:00 pm

Hello,

we recently acquired a couple of floating licenses for GiD. The problem is that when GiD closes by mistake (Windows crashes, for example), then the server still retains the license and doesn't release it. Is there any way to force the server to release the floating licenses?

Thanks,
Eduard
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escolano
Posts: 1638
Joined: Thu Sep 18, 2014 3:31 pm

Re: Floating licenses error

Postby escolano » Wed Apr 01, 2015 10:27 am

In theory the server must release by themselve the licence of a GiD also if it crash.
Which is the operating system of the GiD client? And the server?

The only way that you have to force the server to update the count of users is to stop the passerver service and start it again.
GiD clients already running will automatically try to reconnect to the server after a while.
eduardrocas
Posts: 30
Joined: Thu Dec 11, 2014 2:34 pm

Re: Floating licenses error

Postby eduardrocas » Wed Apr 01, 2015 6:27 pm

I think the server is windows, but not 100% sure.

Stopping the passerver service is what we've been doing.

Thanks,
Eduard

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