Unable to save files

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waseda
Posts: 3
Joined: Thu Dec 24, 2015 4:31 am

Unable to save files

Postby waseda » Wed May 11, 2016 11:22 pm

Hi,

I am trying to install GiD 12 on a laptop with Windows 10.
I was able to install the software program with no issue but when I try to use the software, I can't save any files. (Thus, I can't execute calculations). Note that when I selected "save" or "save as", the program seems freezed. Then I need to push Esc button.

I've re-install GiD several times (by different versions) but it doesn't work. (GiD is working just fine on a desktop machine with Windows 7. )

Can anyone help me fix the problem?

Kenji Furui
Waseda University
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abelcs
Posts: 138
Joined: Mon Oct 13, 2014 9:14 am

Re: Unable to save files

Postby abelcs » Thu May 12, 2016 7:07 am

Hello,

could you please indicate the exact version of GiD are you using? (12.x.y?). You can find this information in the Help->About menu
raymondmmcmaster
Posts: 1
Joined: Mon Jun 27, 2016 5:38 am

Re: Unable to save files

Postby raymondmmcmaster » Mon Jun 27, 2016 5:53 am

I am having the exact same problem , unable to save my files. GiD version I am using is GID13.0
Last edited by escolano on Thu Jul 21, 2016 10:48 am, edited 1 time in total.
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escolano
Posts: 1566
Joined: Thu Sep 18, 2014 3:31 pm

Re: Unable to save files

Postby escolano » Mon Jul 04, 2016 11:37 am

We don't have any idea about the problem, it never happened in any of our machines.

Do you have some extra information? e.g:
It raise some error message in the lower message bar?
The 'Save as' window appear when GiD become frozen?
It responds to some user action? (it seems by the first topic that at least the 'cancel' button could be pressed)
It only happened with Windows 10? Which exact version of Windows 10? and it is x32 or x64?
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escolano
Posts: 1566
Joined: Thu Sep 18, 2014 3:31 pm

Re: Unable to save files

Postby escolano » Thu Jul 21, 2016 10:46 am

There is new GiD 13.1.0d developer version available for download (Windows x32 and x64 platforms only)
http://www.gidhome.com/download/developer-versions

Try if the problem has been fixed in this version.

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