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error when launching the GID software

Posted: Mon Jun 10, 2019 7:26 pm
by albasha
Hi there,
I am getting the error attached when I am starting the GiD software. Kindly, could you advise on this?
Kind regards
Bashar

Re: error when launching the GID software

Posted: Wed Jun 12, 2019 2:19 pm
by escolano
Which operating system? Windows, Linux? x32 or x64?
The error message don't said what is the library that is trying to load when the error is raised, then is difficult to know what is the problem.
Has ever started this exact GiD 13.0.4 version on this computer?
If yes then try to reset all user preferences. (http://www.gidhome.com/documents/faqgid/Solve%20problems/Reset%20all%20user%20preferences)

Try also other GiD version, like the developer 13.1.11d http://www.gidhome.com/download/developer-versions
or current 14.x

Re: error when launching the GID software

Posted: Thu Jun 13, 2019 11:53 am
by albasha
Thank you so much for your reply. Reset the user preference works. Thank you so much.